Intro
I am a Level 3 Support Engineer working in IT for over ten years
already mainly focused on the support field (Installation and
problem-solving by both the hardware and software sides), including user
and client-side support, server support, AV facilities, and some
fundamental network /VOIP support. My working experience and study
fields are somewhat wide because of my working experience and my
interest, though, so it is hard to explain here with a few words
only.
I am not a pro in the programming field, but
I always love to create some tiny tools to help me and other
colleagues' jobs too, usually program in Batch, Shell Script or
Powershell, you may go to my GitHub to
take a look.
Interested in the Cybersecurity Field also,
especially in Red Team Skill, which I still keep learning. It
help a lot with my security blue team knowledge as System Admin and
Linux supporting.
I am a guy crazy into gaming as well,
not just simply playing but also doing some game hacking, console
software & hardware mod, and some retro gaming-related stuff, keep
learning for it and trying to help others who are interested in
this field (in a legal way, of course).
Also a wife and daughter lover
who loves cooking and traveling, although I rarely travel compared
to the others due to being poor (LOL). Having a plan on learning Go Chess on going.
Work
IT Officer
The Education University of Hong Kong (Sep 2023 - Now)
All jobs
related to IT helpdesk operation
IT Technican
The University of Hong Kong (May 2022 - Aug 2023)
All jobs
related to IT Assistant is included
Assistant
for IT equipment procurement
Handle requests for different servers, including setup or
configuration based on requirements and troubleshooting if anything
happens. Involved with Windows, macOS, or Linux OS, physically, VM-based, or cloud-based.
Handling
daily data backup, review and improvement
Configuration planning and training for the newly hired employees
for Linux administration.
IT Assistant
The University of Hong Kong (Aug 2019 - May 2022)
Providing all IT-related support to end-users, including but not limited to
service request, incident handling, and maintenance for end-users and common PCs.
Answering hotline and email for IT inquiries
AV system support for the classroom and off-site events. Planning, setting up, and supporting IT equipment and photographing if required.
Zoom and
hybrid mode classes or meeting on-site support.
Common L1
server support
Scripting for tools to automate and standardize computer requirements and sharing with the team, including Batch and PowerShell script for Windows and Bash script for Linux.
IT Specialist
S.A.S Electric (HK) LTD (Sharp) (July 2019 - Aug 2019)
Pre-sale engineer to work with sales, providing solutions and plans to enhance customers’ company IT facilities with company-provided solutions and products.
Computer Operator II
Office of the Government Chief Information Officer (May 2019)
We operate and monitor computer equipment, network, and data center/server room facilities.
Senior Customer Engineer
Automated Systems (H.K.) Limited (Apr 2015 - Apr 2019)
Besides the customer support engineer's duty, I work as a team leader leading the deskside support team at Cathay Pacific Airways, including attending meetings on behalf of the team, making job arrangements, and handling issues.
Irregularly need to hold service counter to provide face-to-face technical services for all users pass by and required.
Become a primary helpdesk hotline contact for direct users' and clients' IT teams' inquiries.
Package any software into an automated installation package within or without a configuration manager, including SCCM for Windows, Jamf for Mac, and other MDM solutions—essential management with SCCM for configuration and deployment.
Perform assets management and provide related reports as required by the client.
Assist users in processing service requests from BAU requirements to the project phase, handling related project management if required.
Work with the client company's IT procurement team to assist them in processing the correct procurement and going for a certificate test with the testing device.
Manage deskside support team’s BAU resource to fulfill client and self-company offsite/backfill requirements.
Customer Support Engineer
Automated Systems (H.K.) Limited (Aug 2013 - Apr 2015)
Work as part of the deskside support team to provide daily IT services to Cathay Pacific.
Fulfill daily service requests from the clients, including any approved hardware (network facilities, PC and Mac, or any specific office facilities), software installation, and data migration.
L2 support for any incidents reported under the ITSM system fulfills users' needs, troubleshoots hand to hand, and records the incident for needs.
IT EUS Specialist
ServiceOne (Apr 2013 - Aug 2013)
Worked as IT support to provide daily support for the General Electric Capital and VIP offices, directly reporting to the IT manager.
Server, telecom, and network maintenance within the office, improve office IT services including building up new printing services with accounting function to office, re-patching/labeling all missing cable, Data migration from Taiwan to Hong Kong storage server with no downtime, with all the project/equipment being documentation no matter it is a miss from a long time and being newly created from me.
Any hardware, software, AD management, MDM deployment, IP phone system management, procurement, and managing vendor services.
IT Technician (Project Engineer)
T & S Quantum Company Limited (Dec 2011 - Mar 2013)
Work with the project team to provide services, including front-end project and back-end troubleshooting to the other clients, including:
Bank
of China
HSBC Holding
Hang Seng Bank
Hong Kong
Jockey Club
Product Assistant
GameCyber Technology HK Limited (Sep 2011 - Dec 2011)
Provide online PC game testing and coordinate with developers from Korea and mainland China.
Prepare promotion materials and process for product planning. Prepare market research and analysis to contribute to innovative marketing.
Prepare promotion ideas with planned product strategies for responsible products and manage with the IT and design teams to make them successful.
Full time Project technician
Automated Systems (H.K.) Limited (Aug 2007 - Feb 2008)
Work with the project team to process projects and services for Cathay Pacific Airways.
Education
School
BSc (Hons) Computing
Wrexham University
Graduate Classification: 1st
QF Level: 5
QR Registration No.: 22/000089/L5
CQFW - Honours Level 6
Higher Diploma in
Computing (HDC)
Hong Kong Institute of Technology
QF Level: 4
QR Registration No.: 20/000503/L4
Advanced Diploma in
Business Information Technology
HKU SPACE
Graduated with distinction
QF Level: 4
QR Registration No.: 11/001653/4
Higher Diploma in
Advertising, Packaging & Branding (61338)
Hong Kong Design Institute (HKDI)
certifications
Complete
Beginner Learning Path
TryHackMe
Credential ID: THM-HDP3RLVTPP
Web
Fundamentals Learning Path
TryHackMe
Credential ID: THM-PNOAO6N38M
CompTIA
Pentest+ Learning Path
TryHackMe
Credential ID: THM-ATJNKGY9R1
Introduction to
Cyber Security Learning Path
TryHackMe
Credential ID: THM-HVMIXSK9GH
Pre Security
Learning Path
TryHackMe
Credential ID: THM-ER3Q4QQGB6
Project
Just some tiny tools or sample project I have done in the past,
hopfully it would be helpful to people no matter using it or just
for referencing idea.
Blackjack_ML
Machine Learning usage on data analysis of blackjack In use on My Final Year Project's research report of COM646_2, written in Python in use of Jupyter
Alpaca Run
Tiny silly WebGL Game playable on the desktop made with Unity
C#
CTF cheatsheet for noobs
Basic CTF cheatsheet Website for Noobs
Simple Website Watchdog
A simple watchdog which will monitor the website made with
Python
Sophos Tamper Protection Control Bypasser
Disable the Tamper Protection of managed Sophos client without
password to work with its services or removal
Removable Storage Tool
A tool to disable/enable removable storage access on the local
PC
Linux Versioning Backup Tool
Backup stuff in versioning / file retention kind of incremental
backup by using rsync in Linux
Removable Storage Tool
A tool to disable/enable removable storage access on the local
PC
WDF Limiter
Fix for Windows Defender jamming CPU usage for old computer
WiFi Information Scrapper
Scrap the saved Wi-Fi password in local computer with admin
rights bypassing
Grey Hack Toolbox
Collection of tools for grey hack
Common PC Lock Tool
Tools to hide Common PC with Windows 10's settings app, control
panel and windows store hidden from users
Outlook Auth Prompt Fix
Fix for Outlook keeps prompts for password when connected to
O365
Driver Update Disabler
Disable driver update from Windows Update
Firefox Locking in Common PC
Commonly lock feature to Firefox install on Common PC
MSStore Appx Downloader
Download Appx / MSXI from MS Store for further advanced
installation
MS Account Removal Tool
A single click to save you from hell if you accidently add your
MS account into the local profile
Contact
